Two-thirds of people (67%) think that bankers are unlikely to lose their job if they lie or cheat, a new Which? survey found. A similar proportion think bankers are unlikely to lose their job if they failed to comply with industry codes of conduct (63%), delivered consistently poor service (64%) or received a high number of complaints from customers (64%).
Only one in 10 people (11%) say they trust bankers to act in their best interests. More people say they distrust bankers than estate agents (65% compared to 51%) and a mere six per cent of people say they associate ethical behaviour with bankers. Just one in ten (10%) think that bankers are well regulated.
The findings come in the wake of multiple banking scandals that have decimated consumer confidence in the banking industry, and highlight the urgent need for fundamental change to banking culture and practices.
65% of those polled said that they didn't trust bankers. Only journalists (67%) and politicians (72%) fared worse.
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