The North London club has been rated top in an awards scheme for providing the best customer service to its fans and members.
Gongs were awarded to several Premier League outfits including Liverpool, Manchester City and Fulham for their excellent service to their customers.
Manchester City picked up the gong for the ‘Best Fan Innovation” for their local community projects Family Stand and City Square whilst Liverpool was voted as having the highest standard of stewards at Anfield.
Fulham’s supporter liaison officer Tommy Guthrie bagged himself the ‘unsung here’ award for his work with supporters of the London club. All 20 Premier League clubs were taken into account by the independent panel and were assessed over criteria including ticketing, stewarding, catering, toilets, and merchandise.
The judges said of Arsenal:
“Their staff at every level from stewards to catering and cleaners to retail were very impressive.”
The Emirates stadium was opened in July 2006 and has since become regarded as one of the best stadiums in the country, along with the new Wembley Stadium.
Manchester City’s Family Stand and City Square “are clearly a hit with the fans” stated the panel. Whilst the judges praised Liverpool for their stewarding:
“We loved the stewarding at Liverpool because they clearly enjoy their job. There is a great rapport with the people they know but also an engagement for those who it might be their one and only Liverpool game of the season. Without doubt the warmest welcome we found in the Premier League was at Anfield.”
Fulham’s Tommy Guthrie was singled out as an impeccable example of support for the club. Guthrie had been known to take visiting foreign supporters to local pubs in the area to give them the best experience of London. The judges marked,
“He may see it as his job but the level of detail from Tommy is something that should be singled out and applauded.”
The chief of the Premier League Richard Scudamore praise the clubs for their awards and spoke in general of an improvement in the Premier League. He said,
“A lot of effort has been put into making the Premier League grounds more safe and welcoming over the last 20 years, which is why we have seen traditional fans being joined by more sections of society.”