Almost half of us have purchased something online we wouldn't have bought in person. And more than half of us have resolved a consumer complaint...through Facebook.
500 online shoppers were surveyed by the folks over at Lab 42 to find out why more of us are hitting the web to do some - and even all - of our shopping. The top tip we've taken from this info-graphic is on how to get your customer service issues resolved quicker and less painfully. The answer is in social media: post your complaint onto the brands Facebook page. 51% of those surveyed said their issues where resolved this way.
Info-Graphic Source : Lab 42
Image Source : quijonido